Enterprise Server Enhancement Project
Acted as team lead for activities at two data center locations, coordinating with on-site teams and vendors to support the successful installation of 10 new servers and 1 monitoring server as part of a major infrastructure upgrade project.
Application and DB Refreshment Project
As Project Manager, I led the installation of new application and database servers and oversaw the phased migration of services from legacy servers to the new hosts. I coordinated closely with the network team to implement firewall whitelist rules and protocol allowances so all regional servers across Indonesia could access the new application and database services. The approach ensured minimal disruption during migration and centralized application access.
Legacy Server Retirement Project
Led the dismantling of legacy servers across 11 data center locations in major Indonesian cities. As Project Manager, I coordinated operations teams and hardware vendors to ensure a seamless transition to upgraded infrastructure while maintaining business continuity. The project, executed from August to November, successfully migrated all production workloads to the new servers.
Backend Server Maintenance & Support (ATS)
Oversaw the Annual Technical Support (ATS) for backend infrastructure, delivering three-tier maintenance and issue resolution for both hardware and software. Ensured SLA compliance of 99.95% through continuous monitoring, troubleshooting, and vendor coordination. Each cycle included renewal proposal preparation and price negotiations, securing service continuity and cost efficiency.
Frontend Server Service Support
Managed Tier 2–3 support for frontend server infrastructure, focusing on corrective hardware maintenance and network configurations, including firewall and load balancer. Tier 1 support was handled directly by the client, while application-related configurations required close coordination with client teams.
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